Please be advised that Franklin Mint underwent a corporate restructuring in 2023. The brand was subsequently acquired by an outside organization and relaunched in 2025 as an online-only retailer. As a result of this change in ownership and legal enti

Please be advised that Franklin Mint underwent a corporate restructuring in 2023. The brand was subsequently acquired by an outside organization and relaunched in 2025 as an online-only retailer.As a result of this change in ownership and legal entity, gift cards, merchandise credits, loyalty points, and discount codes issued prior to 2025 are no longer valid and cannot be honored. The current Franklin Mint organization does not have access to the records, liabilities, or financial obligations of the former company. This includes any remaining balance information.We recognize that this may be disappointing, and we extend our sincere apologies for any inconvenience this may cause. Our team remains committed to delivering a high-quality online shopping experience that reflects the trusted values of the Franklin Mint brand, while embracing the future with a dedication to exceptional service and customer satisfaction.Should you have any further questions about this transition, we encourage you to reach out to our customer support team via our <a href="https://franklinmint.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>, using &quot;Change in Company Ownership&quot; as the subject. We are here to assist you and ensure your experience with the new Franklin Mint meets your expectations.

Are my loyalty points from before the change in Franklin Mint ownership still valid?

Customer Support Business Hours: 9am-5pm ET Monday-Friday, excluding holidays.

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Franklin Mint

Accounts & Loyalty

Where do you ship?

Do you ship to P.O. Boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is marked "Delivered" but I haven't received it?

What if my package is damaged in transit or is missing an item?

Do you operate physical retail stores?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

Orders & Shipping

What is your return or exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

Returns

Where can I find product details like item care, assembly, and use?

What if my item is damaged or defective?

Product

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Discounts & Promotions

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Payments

How can I request a donation from Franklin Mint?

How can I collaborate with Franklin Mint as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Franklin Mint?

I love Franklin Mint! Where can I see career opportunities?

Collaborate with Franklin Mint

I'm a supplier. How can I sell my product through Franklin Mint?

Supplier Information

Is my gift card or merchandise credit from before the change in Franklin Mint ownership still valid?

How do I manage my previously issued Franklin Mint credit card?

How do I obtain employment verification for a past employee of Franklin Mint?

Change in Company Ownership