Customer Support Business Hours: 9am-5pm ET Monday-Friday, excluding holidays.

Return to Franklin Mint

Franklin Mint

Franklin Mint currently ships to addresses within the contiguous United States. We are pleased to offer delivery to APO and FPO addresses as well, often at a discounted rate.&#xA0;Please note:<ul data-spread="false"><li>We do not ship to Hawaii or Alaska (yet!)</li><li>We do not ship to P.O. Boxes</li><li>We do not offer international shipping at this time, or to U.S. territories such as Puerto Rico, U.S. Virgin Islands, American Samoa, or Guam</li></ul>To ensure your order is processed and delivered without delay, please provide a complete and valid street address at checkout.If you have additional questions about shipping or need assistance placing your order, please contact our customer support team via our <a href="http://%E2%80%8Bhttps://franklinmint.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>, using &quot;Orders &amp; Shipping&quot; as the subject. Thank you for shopping at Franklin Mint!

Franklin Mint currently ships to addresses within the contiguous United States. We are pleased to offer delivery to APO and FPO addresses as well, often at a discounted rate. Please note:. We do not ship to Hawaii or Alaska (yet!). We do not ship to

Where do you ship?

Orders & Shipping

Do you ship to P.O. Boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is marked "Delivered" but I haven't received it?

What if my package is damaged in transit or is missing an item?

Do you operate physical retail stores?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

What is your return or exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

Returns

Where can I find product details like item care, assembly, and use?

What if my item is damaged or defective?

Product

Are my loyalty points from before the change in Franklin Mint ownership still valid?

Accounts & Loyalty

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Discounts & Promotions

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Payments

How can I request a donation from Franklin Mint?

How can I collaborate with Franklin Mint as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Franklin Mint?

I love Franklin Mint! Where can I see career opportunities?

Collaborate with Franklin Mint

I'm a supplier. How can I sell my product through Franklin Mint?

Supplier Information

Is my gift card or merchandise credit from before the change in Franklin Mint ownership still valid?

How do I manage my previously issued Franklin Mint credit card?

How do I obtain employment verification for a past employee of Franklin Mint?

Change in Company Ownership

Where do you ship?Updated 19 days ago